Usability Study on Dutch e-Recruiting Services

In this research, applicants’ perceived expectations, limitations and service improvements concerning two Dutch e-Recruiting services (Monsterboard.nl and Vacant.nl) are investigated. Data from interviews and video tapes have been analysed. The main perceived limitation in regard to e-Recruiting sites is the lack of personal communication and contact. The majority of usability problems stem from layout issues (Monsterboard.nl), search functionality (Vacant.nl) and lack of information (both). Users foremost desire better search and matching functions and the inclusion of personal elements into e-Recruiting service offerings.